Question:
SEA Reporting. The City of Ankeny, Iowa, has produced a Service Efforts and Accomplishments report since 2003 in an attempt to answer the question, "Am I getting my money's worth?" for its citizens. The city received the Association of Governmental Accountants Certificate of Excellence in Service Efforts & Accomplishments Reporting for 2005 and 2006. Reproduced below is an excerpt from the Fall 2006-07 SEA report that details Library Services.
New in the 2006-07 report is library programming and participation. This measure shows the efforts of library staff to offer more library programs to the increasing population and customer base in the city. As shown in the graph, program participation has seen steady increases over the past four years, with some programs so high in demand waiting lists to participate are starting to occur.
Citizen Perceptions
The 2005 Community survey reported that 84 percent of city residents rated Library services as "good" or "excellent," only marginally down from 86 percent in 2003. For the variety of materials at the library, 79 percent of citizens rated the variety as "good" or "excellent," unchanged from 2003.
Library Budget
The owner of a house with a total assessed valuation of $150,000 paid property taxes of $33 in FY 2007 to support the Library. Twenty-six percent (26%) of the Library's FY 2007 budget depends upon support from Polk County in return for services provided to rural Polk County residents. Polk County's support is expected to decrease after FY 2007. Options being considered to offset the loss of county funding include allocation of General Fund monies and/or reduction in library services.
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Library
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2003-04
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2004-05
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2005-06
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2006-07
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|
Performance Measures
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Actual
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Actual
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Actual
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Actual
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|
Authorized FT Positions
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7
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7
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7
|
7
|
|
Total Visitations
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296,441
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299,405
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302,399
|
317,518
|
|
City Resident Cardholders
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19,805
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23,161
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25,607
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25,318
|
|
Non-Resident Cardholders
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6,761
|
6,114
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6,655
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6,559
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|
Average Visits per Cardholder
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11
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10
|
9
|
10
|
|
Number of Circulations
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316,117
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320,910
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350,213
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367,723
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|
Number of Items for Circulation
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75,411
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78,697
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82,955
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86,273
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|
Number of Reference Desk Inquiries
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21,949
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25,266
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26,051
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27,353
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|
Number of PC Users
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32,250
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39,400
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41,704
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58,815
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|
Number of PC Users per Available PC
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1,194
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1,359
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1,438
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1,837
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|
Number of Special Programs
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475
|
629
|
856
|
955
|
|
Number of Participants per Program
|
25
|
30
|
24
|
24
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Cost per Registered Borrower
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$35
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$34
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$ 32
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$ 33
|
|
Cost per Circulation
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$2.96
|
$3.09
|
$2.91
|
$2.85
|
|
Cost per Visitation
|
$3.16
|
$3.32
|
$3.37
|
$3.31
|
Required
a. Which of the performance measures best represents inputs, outputs, and outcomes?
b. How does the city demonstrate efficiency with respect to the General Fund budget it receives?
c. How would you address a citizen who feels he or she is not getting his or her money's worth?