1. How does the balanced scorecard concept help guide logistics managers in the development of a performance measurement system?
2. What metrics would apply to objectives applied to a four perspectives BSC of the department you work at? The four perspectives (Kaplan & Norton) are customer, financial, internal processes, and learning/growth.
3. Discuss the marketing and supply chain benefits and costs related to product complexity.
4. What is product proliferation and how has it impacted management of supply chains?