Problem
I. On a scale of 1-5, how important is digital customer experience to your business image? Explain in your opinion.
Scale Remarks:
1 = Not Important
2 = Less Important
3 = Normal
4 = Important
5= Very Important
II. Give an example of how Customer Experience can affect the products marketed by the company!
III. How does service quality impact customer e-loyalty?
IV. What factors need to be considered in supporting good service quality?