TEST 2 REVIEW
• These questions are meant to prepare you for the second test. They will not specifically be on the test. but the material reviewed in answering these questions will be.
Chapter 5 - Managing diversity
• Define what diversity Is to you?
• What are different types of diversity?
• What are some positive benefits of a diverse group of people?
• What are some challenges from having this diverse group?
• Other key terms: bias, prejudice, stereotyping. discrimination, glass ceiling. Give examples of each.
Chapter 6- Managing social responsibility and ethics
• What is a social obligation?
• What is the classical (traditional) view of an organization?
• What is the socioeconomic view? What is social responsiveness?
• Explain social responsibility with an example.
• What does ethics refer to? Why might ethics vary from place to place or organization to organization?
Chapter 7 - Managing change and innovation
• How does organizational change occur? Internally and externally.
• What is organizational change? Who are the change agents?
• What are the types of organizational change? Examples of each.
• Why do people resist change?
• What are the techniques for reducing this resistance?
• What is stress? What causes it?
• Explain the difference between type A and type B personality.
• What is innovation?
• How does an organization promote innovation?
• What is an idea champion?
Chapter 8 - Planning work activities
• What is planning?
• Why do managers plan?
• What is the difference between financial and strategic goals?
• What is a strategic plan?
• Advantages and disadvantages of short term vs. long term plans?
Chapter 9 - Managing Strategy
• What is strategic management? Why is it important?
• Porter's 5 forces model - model with example
• Generic strategies -what they are and examples.