A link to a short video about DHL Global Delivery Services is included herewith. DHL has grown rapidly in the United States as third in a market dominated by UPS and FedEx. On a global scale, however, DHL is the market leader in international express delivery service. DHL has gradually expanded throughout the world since the early 1970s. Until the early 2000s, however, DHL was strong in Europe and Asia, but did not have a strong presence in the United States. As interactions between companies in Asia, Europe, and the United States increased, it became clear to DHL that it must develop its network in the United States.
Write brief but well-thought out answers to the questions below:
How do the tracking and tracing capabilities of DHL add value for their customers? How does the importance of those capabilities differ for B2C and B2B customers?
Describe the hub system used by DHL. What is the function of a "gateway" versus the function of a "hub"?
How do the morning operations differ from the afternoon operations at DHL's Miami gateway?
How does DHL differentiate itself from its competitors?
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