Assignment:
Customer service and companies that strive as customer first such as Nordstrom.
WHAT: Your writing assignment is a research paper. Using academic sources, you are going to study organizational culture, and relate that topic to another aspect of organizational communication/behavior. For example, you may study organizational culture as it relates to group decision-making.
HOW:
• Create a 8 pages of writing, not including cover page, references, etc.
• APA format: Times New, 12 points, double-spaced, internal citations, etc.
• See https://flash1r.apa.org/apastyle/basics/index.htm for APA information, including sample papers.
• 8 academic sources, minimum. You may use scholarly journals and books. No newspaper articles, editorials, magazines, etc. may count towards your 8 academic sources, but may be used as additional sources.
• Organize your ideas; subdivide the paper as necessary. For example, if I were to write a paper on organizational culture and group decision-making, I would:
o Introduce the topic, stating a clear thesis on what my paper will cover.
o Start the body with a general overview of what organizational culture is, detailing some of the research that has been done on the topic. (I.e. a "literature review").
o Give a general overview of group decision-making, also detailing some of the research that has been done on this topic. (I.e. a "literature review").
o Discuss the research that links these two organizational communication ideas together. For example, How does an organization's culture influence how its groups make their decisions?
o Summarize and conclude.
• Possible topics: Organizational culture and...
o Group decision-making
o Assimilation
o Personality
o Crisis management
o Ethics
o Conflict
o Sexual harassment
o Etc.