1. Both these supervisors have similar backgrounds. On the basis of learning theory, how can you explain their opposite approaches to handling people?
2. What are some of the examples of punishment, positive reinforcement, and negative reinforcement found in this case? If Jane is using a reinforcement approach, how do you explain this statement: "I don't believe in that human relations stuff of being nice to workers"?
3. How do you explain the performance, turnover, and quality results in these two sections of the production department?