Problem
A. How would you define the following terms?
a. Negotiation
b. Interest-based negotiation
c. Anchoring
d. Tactical listening
B. Why it is very critical to ask open-ended diagnostic questions during the negotiation processes? Provide 5 examples of diagnostic questions?
C. How do you effectively deal with a contentious negotiator?
D. How do you get ready for business negotiation? What are the four major steps for effective negotiation preparations?