How do the environmental dimensions of the services cape


1. Discuss ?several ?methods ?presented? in? the ?chapter ?for? collecting? situational? knowledge.? Which ?methods ?would? be ?most? effective ?for? large ?organizations?? For? small? organizations?

2. How do the environmental dimensions of the servicescape explain the sucess of central market?

3. Comment on how the servicescape shape the behaviors of both the customers and employees?

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Operation Management: How do the environmental dimensions of the services cape
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