Problem
Identify a situation where there has been workplace conflict between team members or between different teams who need to work effectively together.
i. Outline the situation and explain what caused the conflict. Identify if it is a difference of views on tasks, process or interpersonal issues.
ii. How did you support and guide those involved in resolving this conflict to improve work outcomes? How was the outcome communicated to the relevant parties?
iii. Explain how your organization's policies and procedures apply to managing difficult relationships and conflict in a constructive way. Name and attach any relevant policies.