Problem:
- How did you feel when you or that person was in the hospital?
- Did you feel that you or your family member was in a safe environment?
- Did you trust that the people taking care of you or your family member were qualified and that you would receive the best care possible?
- Did you trust the medical team and feel that you could openly ask questions?
- Did they explain the procedures to be done in a way that everyone understood and felt comfortable with what was going to be done?
- Now that you have taken this course, would you have handled the above situation differently?
- What would you have done?
- Have you or a close family member ever been a hospital patient?
How would your feelings have changed?