Problem
Sometimes, we forget that we are communicating nonverbally. When we communicate with others, we are always communicating through eye contact, hand gestures, and pitch, for example. Our nonverbal communications have a big impact on how others interpret the messages that we send to them.
a) How did the nonverbal communication used affect the conversation?
b) How will understanding nonverbal communication make you a more effective communicator in your personal life or in the workplace?