Problem
Facilitate Individual Service Planning and Delivery
Case Study
Robyn meets with Sonia to discuss her needs and interests. Robyn explains to Sonia that it would be really useful if she could get information on Sonia's health from the health professionals she is seeing. Robyn explains that this information will be kept confidential, and that she will only ask for it with Sonia's permission. Robyn listens to Sonia's concerns respectfully, paraphrases them to ensure she has understood, and explains Sonia's right to privacy.
Sonia tells Robyn that she has just spent four months in hospital. During that time she was made redundant from her job. Sonia is concerned that she will lose her home if she does not get another job soon. She is also worried that the stress will make her unwell again. Robyn realises that she will need to collaborate with other service providers to meet Sonia's needs.
A. How has Robyn developed and maintained trust and goodwill with Sonia?
B. How did Robyn maintain Sonia's confidentiality and privacy?
C. Give two examples of Sonia's diverse and multifaceted needs in this situation.
D. What other service providers should Robyn collaborate with?
E. How could Robyn provide clear and current information to Sonia?
F. Give one example of Sonia's interests and one example of her rights in this situation.