1. At the same time it was developing OneSystem in-house, Marriott chose to outsource its human relations information system. Why would it choose to develop one system in-house but outsource the other? Consider the following factors in your answer:
• Marriott's objectives
• The nature of the systems
• The uniqueness of each system to Marriott
• Marriott's in-house expertise
2. How did outsourcing HR contribute to the success of OneSystem?