Homework: Hotel Operation Management
A. With reference to specific management and/or leadership theories, critically discuss several of the qualities, which a successful hotel manager would be expected to display. Discuss these in the context of specific facets of the role of the manager at the House of Mark (HoM).
B. The role of a hotel manager is varied, complex and requires decision making across a range of areas. Select one of the areas of focus below, and critically appraise how decisions made by the manager/owner of HoM in this area are linked to overall performance of the property. You should demonstrate an understanding of how decision making can impact (positively and negatively) on operations in individual departments and on the hotel as a whole.
a) Yield Management
b) Outsourcing
c) Staffing
d) Customer Relations
C. Referring to Hofstede's "Cultural Dimensions" theory and/or Meyer's "Scales of World Culture" theory, critically appraise the cultural differences which would impact on a hotel manager's direction of a culturally diverse workforce. This should include an understanding of how the HoM manager may use a variety of management strategies in order to account for cultural differences.
D. Identify all the Stakeholders involved with a hotel that is a franchise.
Format your homework according to the following formatting requirements:
o The answer should be typed, using Times New Roman font (size 12), double spaced, with one-inch margins on all sides.
o The response also includes a cover page containing the title of the homework, the student's name, the course title, and the date. The cover page is not included in the required page length.
o Also include a reference page. The Citations and references must follow APA format. The reference page is not included in the required page length.