Problem:
Conflict is often associated with negative outcomes and actions in organizations; however, conflict can be advantageous to an organization. From the list provided below, identify the scenario that indicates a functional or positive outcome from conflict. Two employees disagree about the process for completing an assigned task. The employees manage the conflict by choosing to ignore one another. In a group setting, a supervisor confronts a team member with critical feedback regarding a recently completed project. The team member no longer trusts his supervisor and starts looking for new opportunities outside of the company. An organization has elected to reorganize several departments to improve efficiency. Communication regarding this reorganization is limited, and staff are resistant and discouraged by the implemented changes. Staff have several concerns about changes made to employee benefits. With support and communication with a supervisor, staff relays their concerns to upper management. Through lengthy discussions, improvements are made to employee benefits.