Problem
I. In this digital age of rapid communication, how can you justify the time it takes to stop and revise a message?
II. Assume you have started a new job in which you respond to customers by using boilerplate (previously constructed) paragraphs. Some of them contain clichés such as pursuant to your request and in accordance with your wishes. Other paragraphs are wordy and violate the principle of using concise and clear writing that you have learned. What should you do?
III. Because business writing should have high "skim value," why not write everything in bulleted lists?
IV. Conciseness is valued in business. However, can messages be too short?
V. What advice would you give in this ethical dilemma? Brittani is serving as interim editor of the company newsletter. She receives an article written by the company president describing, in abstract and pompous language, the company's goals for the coming year. Brittani thinks the article will need considerable revising to make it readable. Attached to the president's article are complimentary comments by two of the company vice presidents. What action should Brittani take?