How can you determine when someone is not listening, Business Management

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How can you determine when someone is not listening

Problem

YouTube Video: "How miscommunication happens (and how to avoid it) - Katherine Hampsten".

According to studies, the average rate of thought speed for most adults in the United States is 125 to 150 words per minute.

a) Why is this fact significant in a customer service environment?

b) How can you determine when someone is not listening to what you say? Is there anything that you can do about it?

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