1. How can you become more effective in communicating your feelings and emotions to others? How can you demonstrate that you have heard and understood the feelings and emotion of another person? Explain in about 150 words.
2. Draw a simplistic mind map for organizational elements associated to the fulfillment business process.
N.B. leaves of your mind map have to correspond to “your” concise and precise definitions of the organizational elements from the fulfillment process view.