1. How can purchasing drive efficiencies with the channel members of the supply chain?
2. In a restaurant, your dinner arrives after 10 minutes, and you were expecting it to arrive in 5 minutes or less, is this an example of sensitivity or service level agreement? Explain why.
Note: I need 3-4 sentences only
3. How would you propose that Langham develop, diversify or consolidate its brands? Yes, this is based on the Langham case: The Making of an International Hotel brand.