Discussion Post: Service Management
You have to write an academic essay to answer the following question:
• How can New Technologies enhance Service Management and competitiveness in the 21st Century companies?
o Choose 3 companies and analyze and compare how are they using new technologies while answering the proposed question.
o You are encouraged to use Tables to make the comparisons between the different companies.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.