1. How can knowledge management promote organizational learning? What determines which kind of knowledge management system a company should adopt?
2. What steps would you take to create (a) a structure and (b) a culture congenial to innovation in a high-tech organization?
3. You have been appointed to manage a large R&D laboratory. You find a high level of conflict between scientists in the unit. Why might this conflict be arising? How will you try to resolve it?