Discussion Post: Day in the Life of IT
The Scenario
1) FordDirect sells digital products to 4000+ Ford and Lincoln dealerships to help market and sell Ford and Lincoln vehicles
2) A dealer wants a website to show vehicle inventory and track potential leads
3) FordDirect contracts with Dealer.com to provide turn key websites to various dealers
4) FordDirect expects Dealer.com to handle dealer website problems and resolve issues within 3 days for each website "trouble" ticket
5) How can FordDirect manage this service level agreement and track if the vendor is performing to the contract?
6) What types of system activities would you implement?
The response must include a reference list. Using Times New Roman 12 pnt font, double-space, one-inch margins, and APA style of writing and citations.