1. How can a service-oriented architecture be used to guide the organization of the future?
2. Why is ERP interoperability important?
3. How does a client infrastructure work?
4. What are the four types of tiered infrastructure?
5. What additional features does platform-as-a-service (PaaS) offer beyond software-as-a-service (SaaS)?
6. What is the difference between a public cloud and a private cloud?
7. What are the benefits of cloud computing?
8. How do efficiency and effectiveness metrics differ?
9. What are some commonly used infrastructure-centric metrics?
10. What are some commonly used Web-centric metrics?
11. What is a business continuity plan?
12. Why do organizations implement a disaster recovery plan before testing it?