Can you please assist me put these questions together about this Performance Metrics and Balanced Scorecards paper with only 2-3 references.
Compose a 2 to 3 page essay defining and examining Performance Metrics and Balanced Scorecards as they relate to e-commerce and e-marketing. Revolve your essay around the following prompts:
Problem 1. What is the Balanced Scorecard and how do companies use it in e-business?
Problem 2. How does the Balanced Scorecard help e-business examine results? Would you recommend that e-businesses also look at results form a societal perspective?
Problem 3. What are several types of social media engagement metrics?
Problem 4. What are three ways of collecting Web analytics?
Compose your essay with a title page, introduction, conclusion and 2-3 references cited in text and in the references section..
Frost, R. & Strauss, J.,(2012). E-Marketing. (6th ed). New York: Prentice Hall