1. How are trends in layout design affecting retail and restaurant environments? Give at least one example from each environment. Cite your sources please.
2. List and describe the five major ways of achieving workplace governance. Provide an explanation for each. Describe and explain the significance of the national war labor board in the development of the US labor relations.
3. How might a company or facility use the various queuing system operating characteristics to make effective decisions? Cite sources, if any.