Q1. Where and how can you find information to ensure good case management practice?
Q2. List five (5) continuous improvement strategies and explain how each could be utilised in a practice model of supervision.
Q3. Why do we have a code of ethics and organisational standards in place? Q4. Suggest two (2) professional standards that relate to supervision in case management and explain how they can be put into practice.
Q5. Suggest ways to access culturally specific workers and explain the importance of doing so.
Q6. How can you ensure that the relationships in the workplace with clients and caseworkers are based on respect, tolerance of diversity and an understanding of cultural safety?
Q7. Explain how access and equity relate to the cultural competence of a case manager.
Q8. Explain how you should collect and record feedback the case management plan for a client at risk.
Q9. Explain cultural competence and how this can be demonstrated in the workplace.