Problem
ANZ Manufacturing is a company that produces electronic gadgets such as smartphones, laptops, and tablets. The company has been in business for over 15 years and has a good reputation in the market. However, the management has noticed a decline in customer satisfaction due to the increase in product defects and returns.
Challenges:
ANZ Manufacturing is facing several challenges in maintaining the quality of their products. The main challenges include:
Inefficient production processes: The manufacturing processes are not well defined, leading to inconsistencies in the quality of the final products.
Lack of quality control measures: The company does not have a formal quality control process in place. The quality of the products is determined by the final inspection, which is conducted by the production team.
Insufficient training: The production team lacks the necessary skills and knowledge to identify and address quality issues.
Poor supplier management: The company relies on several suppliers to provide raw materials and components for production. However, there is no formal process to monitor the quality of the supplies received.
Provide an analysis of how a quality control program can help overcome the challenges that ANZ are experiencing. The analysis should identify specific components of a quality control program and the benefits attained from each component.