Hospitality with Tourism Management:
Subject: Hospitality with Tourism Management
Question:
Critically evaluate the application of theories from operations and service management to one or more of housekeeping, front desk or maintenance to produce operations that are speedy (responsive), efficient and free of defects.
3000 words
Useful lecture note please read it?
Pay special attention to the additional grading criteria below f. Read about what affects speed (time), cost and quality (as zero defects) and think about how the behaviour of customers, staff and equipment might impact on how easy it is to achieve each. You could also consider the impact that facilities layout and design can have.
Read about the properties and arrangement of resources and processes to improve speed and efficiency and minimise the opportunity for defects (lack of conformance to specification). Remember that articles given in seminars could be a good starting point for this. Remember also that we want you to debate the nature and design of resources and processes so that the performance outcome can be achieved NOT the outcome itself.
Seminars will be used to explore some concepts that could be discussed in the essay. You will need to do additional reading of theory and practice so that you can communicate a good level of knowledge and apply theory to a departmental context.
It is advisable to focus solely on one of the departments but you will need to discuss how to realise all three of the performance objectives. You do not have to give equal weighting to the evaluation of each performance objective or everything that affects their achievement, you can focus on some more than others.
Individual essay.
3,000 words.