Question 1:
a) Consider reasons why an employee might decide to terminate their employment contract.
b) Outline the different stages in a formal disciplinary procedure.
Question 2: Describe what you consider to be the key features which contribute to efficient management of people at work.
Question 3:
a) Explain the main points which are covered in the seven-point plan throughout the selection procedure of new staff in the hospitality industry.
b) Construct an application form which clearly points out the main information which an applicant will be expected to supply when applying for a job.
Question 4: Describe fully what you consider to be four significant steps in recruitment and comprise some necessary features in each of your choices.
Question 5:
a) Explain the most significant principles for fringe benefits to be effectual.
b) Explain the external factors which persuade the nature of fringe benefits.
Question 6:
a) Customer care is necessary in the hospitality industry. Describe fully the eight main components which must be offered when serving.
b) List the steps which might be followed to minimize the dissatisfaction of queuing for a meal.
Question 7: Explain five different theorists who have contributed to management thinking in the workplace.
Question 8: Describe the most vital steps in management development, giving reasons for your answer.