Case Study:
This report's focus is on the difficulties hospitality company Quest Joondalup has had in managing its human capital requirements following COVID-19. In order to help Quest Joondalup generate above-average returns, the presentation will offer strategic choices for efficient HR management in the hospitality sector. The presentation is organised into an overview of the industry's issues, employee unhappiness at Quest Joondalup, three distinct strategic options, explanation for the most advantageous strategy, recommendations, and a conclusion.
Employee Well-being and Engagement Program:
Implement a comprehensive employee well-being and engagement program to address the dissatisfaction and fatigue experienced by employees. This program should focus on improving work-life balance, providing mental health support, and fostering a positive and inclusive work culture. Quest Apartments Joondalup can offer employee assistance programs, flexible work arrangements, regular team-building activities, and recognition programs to boost employee morale and motivation. This strategy leverages the organization's capability to prioritize employee well-being and creates a positive work environment that can enhance employee retention and satisfaction.
Talent Acquisition and Retention Strategy:
Develop a targeted talent acquisition and retention strategy to address the issue of understaffing and high employee turnover. This strategy involves conducting a thorough analysis of staffing needs and skills gaps, improving recruitment and selection processes, and offering competitive compensation and benefits packages. Quest Apartments Joondalup can also invest in employee training and development programs to upskill and retain existing staff. By attracting and retaining top talent, the organization can ensure sufficient staffing levels, reduce workloads, and maintain service quality, resulting in increased customer satisfaction and stronger relationships with corporate clients.
Agile Workforce Planning and Resource Allocation:
Implement an agile workforce planning and resource allocation strategy to address fluctuations in occupancy and demand. This strategy involves developing flexible staffing models and cross-training employees to handle multiple roles and responsibilities. Quest Apartments Joondalup can adopt a data-driven approach to forecasting demand and adjust staffing levels accordingly. By effectively allocating resources, the organization can prevent employee burnout, maintain optimal service levels, and provide a seamless customer experience. This strategy leverages the organization's capability to adapt quickly to changing circumstances and optimize resource utilization.
Among these options, the most beneficial recommendation for implementation by Quest Apartments Joondalup would be the Employee Well-being and Engagement Program. This recommendation aligns with the observed symptoms of dissatisfaction, fatigue, and decreased customer satisfaction. By prioritizing employee well-being and engagement, Quest Apartments Joondalup can address the underlying issues contributing to these symptoms and building a positive work environment.
Implementing an employee well-being and engagement program demonstrates the organization's commitment to its employees' mental and physical health, fostering a sense of trust and loyalty. This strategy can improve employee retention, reduce turnover costs, and enhance overall productivity and customer satisfaction. Furthermore, a positive work environment and engaged workforce are likely to contribute to stronger relations with corporate clients, as employees are more motivated and committed to delivering exceptional service.
By investing in employee well-being and engagement, Quest Apartments Joondalup can mitigate the negative consequences of employee dissatisfaction, leading to sustained above-average returns in the long run.
Question:
1. Highlight the potential synergy among the strategies and explore how they can be integrated effectively in the context of the case study.
2. Identify specific tactics that align with the unique circumstances of Quest Hotel to further strengthen the coherence and effectiveness of the recommendations.
3. To enhance the viability of the recommendations, provide a clear vision of what success will look like for Quest Hotel.
Please also include references.