A) Which of the following is a characteristic that can be used to guide the design of service systems?
• Services are all similar.
• Services businesses are inherently entrepreneurial.
• Quality work means quality service.
• Services cannot be inventoried.
B) Which of the following is considered an organizational blueprint, which prescribes the quantity and time frame for when each end product will be assembled?
• MRP (Material Requirements Plan)
• ERP (Enterprise Resource Planning)
• MPS (Master Production Schedule)
• WBS (Work Breakdown Structure)