Green Title Company is analyzing its operations in an effort to improve performance. The following data have been have been collected:
It takes an average of 4 hours to process and close a title, with the value-added time estimated at 20 minutes per title.
Each title officer is on payroll for 8 hours per day, though working 6 hours per day on average, accounting for lunches and breaks. Industry standard for labor utilization is 80%.
The company closes on 8 titles per day, with an industry standard of 10 titles per day for a comparable facility.
Determine process velocity, labor utilization, and efficiency for the company. Can you draw any conclusions?