1) The Shingo system states that the way to prevent defects from coming out at the end of a process is to do which of the following:
• Redesign the process in order to mitigate the bottlenecks.
• Utilize SQC (statistical quality control).
• Introduce controls within the process.
• Slow down production rates until the process is in control.
2) Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?
• Flow time
• Build time
• Cycle time
• Run time
3) Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized production technology?
• An hour saved at a bottleneck operation does not increase the process flow.
• If you lose an hour at a bottleneck it is better than making scrap.
• Do not allow bottlenecks to govern the flow of the line.
• Utilization and activation of a resource are not the same.
4) During the implementation of a project, which of the following should be the primary focus of a consulting firm?
• The correct project software
• Application of the learning curve theory
• Tools and materials availability
• People management skills
5) Which of the following is an analytical tool used in Six-Sigma quality improvement programs?
• Gantt charts
• Pareto charts
• Tree charts
• Pedigree charts