Question: 1. Given the following cost information for company XYZ, calculate:
a. Total appraisal cost b. Total prevention cost
c. Total cost of internal failures
d. Total cost of external failures
e. Total cost of quality
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2. Rachel loves to bake cookies, but she has an old oven that has trouble maintaining a constant temperature. If the acceptable temperature range for making the cookies is 350 plus or minus 5 degrees, what is the allowable standard deviation in the temperature of her oven in order to achieve a Six Sigma level of quality?