Question: 1. Given the following cost information for company XYZ, calculate:
a. Total appraisal cost b. Total prevention cost
c. Total cost of internal failures
d. Total cost of external failures
e. Total cost of quality
2. Rachel loves to bake cookies, but she has an old oven that has trouble maintaining a constant temperature. If the acceptable temperature range for making the cookies is 350 plus or minus 5 degrees, what is the allowable standard deviation in the temperature of her oven in order to achieve a Six Sigma level of quality?