1. Think of an example of an innovation you have studied at work or school. How would you characterize it on the dimensions described at the beginning of the chapter?
2. What are some of the reasons that both technology improvement and technology diffusion exhibit s-shape curves?
3. Give an example of how hiring a product to do a job provides insight into product or process innovation. (Don't use a food example or one directly descended from Christensen's milkshake example.)