Problem:
Wang Services competes on cost with Kinsler McCloskey in the estate planning industry. Both firms operate on a 90 percent learning curve, and neither firm is capable of increasing its cumulative output any further. How might Wang Services achieve a cost-leadership position while maintaining customer satisfaction? Multiple Choice by reducing its client base and lowering output while keeping staff and service levels the same by increasing the time the company spends on each client plan by 25 percent without raising prices by incorporating specialized document software to take advantage of experience-curve effects by eliminating customer service features such as quarterly client consultations and newsletters