Problem 1: What is a capacity cushion and why would a firm have one?
Problem 2: In what ways can management influence the arrival patterns of waiting lines?
Problem 3: Describe some of the generic differences between the production of goods and services?
Problem 4: What is the criterion for determining whether a project activity is on the "critical path" or not?
Problem 5: What does it mean when we say that a process is capable?