I. Introduction
#History of the quality management evolution
#Why it is needed
II. The Role of Leadership
#Why it is a strategic issue
#Management as a role model
#New kinds of metrics
III. General Quality Strategies and Tools
#Establishing customer expectations
#Designing quality in
#Defining metrics
#Mistake-proofing
#Kaizen
#Six Sigma
IV. Quality Tactics and the Logistics and Supply Chain Functions
#What tools are applicable internally
#What tools are applicable externally with vendors