Problem: 1. Describe the following four levels of outcome evaluation. Provide one example of how each evaluation is performed, and one factor that influences the outcome at each level.
A. Reaction Outcomes
B. Learning Outcomes
C. Job Behavior Outcomes
D. Organizational Results
Problem 2. Cost-effectiveness evaluation, cost/benefit evaluation, cost saving analysis and utility analysis are used as methods for evaluating the costs of training. Describe each method, and provide a scenario where each method would be appropriate.