Four activities of customer service life cycle

Question

Question 1:

Name and discuss the key advantages of E-Business?

Question 2:

(a) Define and discuss the four activities of Customer Service Life Cycle.

(b) Define the Three (3) advantages of EDI.

Question 3:

(a) Name all Three (3) societal barriers of E-business.

(b) Name all Five (5) Technical barriers of E-business.

(c) Name all the different categories of E-business and how they are interrelated to each other (using a diagram).

Question 4:

(a) What are the relevant constituents of an E-business model?

(b) What do you understand by the term Electronic Payment System? Why is it significant?

(c) Illustrate how payment gateways work?

Question 5:

(a) Discuss and describe how internet is relevant to e-commerce?

(b) Discuss and describe how significant is an Intranet for a business engaging in e-commerce?

(c) Discuss and illustrate the Benefits of B2B e-commerce in developing markets?