Problem: Antonio recently purchased a vacuum cleaner online. When it arrived, several of the pieces were broken. Antonio contacted the manufacturer immediately requesting a refund, and received the following response: "The following is our response pursuant to your inquiry of last Monday. You are hereby advised, per your request, that we will be forwarding your refund under separate cover in due course. Respectfully yours, [Manufacturer]" Is this letter an appropriate message to send in this situation? Why, or why not? a. Yes, because all business writing should be as formal as possible b. Yes, because legalese should be used when dealing with matters of money c. No, because business writing should leave as many options open as possible d. No, because legalese should not be used in general business communications