Problem: Reply to at my previous job at a hotel there were certain benefits that clients should get when the spend a certain amount, but if they didn't ask for them, we weren't required to offer them. However, it is considered to be 'best practice' to offer them at minimum as a thank you. The company did not offer any formalized training for these items but expected managers to instruct their salespeople of these standards. Unfortunately, a few new salespeople all started around the same time and the managers were so busy training us on other items that they overlooked having a formal 'ethics talk' and we just learned bit by bit as we went. The ethics training could have been improved by formalizing the process through SOP's and hosting a training session. This would have helped ensure that everyone got the same information and was operating under the same guidelines thus building a more cohesive team which is important in all teams but specifically in project management teams.