Question 1: The clearest, most convincing message to the receiver is the one conveyed _________.
by one way transmittal
by email
by example
in writing
Question 2: Which of the following is NOT a type of upward communication?
Performance and grievances of the employees
Performance and grievances of the employer
Performance and grievance of others
Feedback on objectives and methods
Question 3: Martin E.P. Seligman founded the field of ________________.
positive psychology
strength-based leadership
emotional intelligence
neurosciences
Question 4: Which of the following is NOT a key variable for producing happiness?
Purposes
Relationships
Gratification
Gratitude
Question 5: Formal communication channels are primarily configured for the downward and __________movement of information.
diagonal
upward
in writing
face to face
Question 6: Downward communications do NOT include _________.
information from staff
job instructions
job rationale
procedures and practices
Question 7: The ______________the rank, the more your emotional intelligence competencies help in making a decision.
more political
higher
lower
longer time in service
Question 8: Scientific studies did NOT confirm that:
happy workers earn more money
happy workers are weaker in productivity
happiness generates more creativity at work
happy workers are good team players
Question 9: To have empathy for another person means that you _________.
agree with them
have sympathy for them
understand their viewpoint
want to help
Question 10: Happiness is:
a place, not a process
not beneficial to effective functioning
the core of psychological wealth
not personal.