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For an airline you have flown on list all of the quality

For an airline you have flown on list all of the quality "defects" you can recall. Discuss whether you think the airline exhibited overall good or poor quality. If it exhibited good quality, explain what made it so; if it exhibited poor quality, what actions do you think could be taken by the airline to improve quality?

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Management Theories: For an airline you have flown on list all of the quality

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