1. Conduct an online search for training/educational courses that state the intended learning objectives. Find two examples to share with the class: one that you consider "good" and one that you would consider "poor". For each, provide the rationale for your selection.
2. How can we justify the below statememts in regards to customer service?
1) Growth of business is only possible by the customer satisfaction:
2) Customer satisfaction leads to repeat sales:
3) Customer satisfaction leads to business success:
4) Customer satisfaction leads to survival of business: