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Find the customer service example and use the management

1. I am responsibility to present the customer service problem of KFC company. It is 2-3 minutes only. Please concise and don't need to use fancy words. And it need to relate to management class.

2. Find the customer service example, and use the management knowledge find out a management method to fix the problem. (ex: method: pre-precessing strategy)

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Operation Management: Find the customer service example and use the management

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