Problem
• Part I: What is CRM? Provide a brief intro to CRM. Find 2 articles that address your selected company Nestle approaches. Provide a summary of the articles. Explore your company's internet presence and identify how your company is implementing CRM.
• Part II: Take a look at your compagny Nestle website content. Evaluate how your company addresses each objective (emotional, rational, inspire, convince) Breakout by each objective.