Problem: You are an RN who has worked at Cherry Hills Nursing home for the past year. You have just accepted the "PM charge nurse" position on a 32-bed heavily skilled floor. You know the residents very well. The PM shift has been having problems for months now; personal cares are not getting done, there has been an increase in resident skin breakdown, an increase in family complaints that are mostly connected to the PM shift, and a poor attitude that exists among several of the CNA's. 1. What problems need to be addressed? Why? Support your answers with specific rationale. evidence based practice