Problem 1:
What is a SWOTT analysis? What strengths, weaknesses, opportunities, threats and trends does your organization face? Also, what are the components of a corporate strategic plan? Is the strategic plan aligned with the training required for employees before embarking upon a TQ project/program? How does the training for a TQ project/program differ from traditional organizational training?
Problem 2:
Define quality culture. What factors contribute to the culture of an organization? How can quality be incorporated into an organization's culture? What are the biggest challenges you would face when attempting to change the culture in your own organization? Describe what a customer is. Describe the difference between internal and external customers and give examples of each. Is the measurement of customer satisfaction different for internal customers than external customers? How would you incorporate a customer into your TQ team?